The EU General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and places new obligations on organisations based in the EEA or which hold or process personally identifiable information (PII) about EU residents.
Ace Rooms has taken several steps to ensure we are fully compliant with our obligations and have clear policies and processes to respond to customer and partner questions. Further information is available below.
IT Security Policy
Ace Rooms has always been committed to ensuring we maintain our customers’ and their customers’ data as securely as possible. Details of our IT Security Policy consistent with our obligations under the GDPR are available here.
Existing customers can view our agreement contracts, which include information about Data Processing, after accessing the website in the Company Settings area.
In the meantime, if you wish to submit a data request under the GDPR, or have any additional queries, please contact us at firstname.lastname@example.org.
2.1 When you decide to use our services you will first of all be required to register your company with us.
2.2 This will only be required one time. We will require some basic information in order to verify that your company is a bona-fied Travel Business. Once approved your Company will be provided access to use the services of Ace Rooms Ltd in accordance with the Terms and Conditions of the ‘Commercial Agreement’.
3.1 When your Company makes a booking we require the full names of the persons wishing to use the services being booked. These names will be securely transmited to the third party service providers for the purpose of completing the booking. For example if you are booking a room at a Hotel in London, we shall provide the guest names, dates, room type and board type etc to the respective Hotel.
3.2 We will only pass on the data, to the people responsible for your accommodation arrangements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot confirm your booking. In making this booking, you consent to this information being passed to the relevant service providers.
3.3 We may also collect information about your usage of the website and information from any message you post in our website, emails and letters you send us
4.1 We are registered with the UK Data Protection Authority under registration number: Z1439972, which requires us to use certain security procedures, aimed at safeguarding the data. We have implemented reasonable technical and organisational measures designed to secure your information from accidental loss and from unauthorised access, use, alteration or disclosure.
4.2 We will retain your information for a reasonable period or as long as the law requires.
4.3 The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Where your accommodation is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.
5.1 In order to give our clients maximum security, we do not process or store any credit or debit card information on our systems, instead we use the services of Sage Pay Europe Limited who are one of UK’s largest payment service providers and PCI Level 1 Compliant.
5.2 The card information you enter will be directly on their secure web page and onto their systems using the latest secure encryption methods. In this way, we are not able to view or store any card information whatsoever, giving you complete peace of mind.
6.1 You always have the right to review the personal data you have stored with us. You can request your personal data by emailing us at email@example.com. You can also request for Ace Rooms Ltd to remove your personal data from its database by sending an email to the firstname.lastname@example.org.
7.1 After you have made a booking, you will receive a 'Booking Confirmation' by email with all the information about your booking including any payment information. 7.2 We have a weekly newsletter with special offers, which you can choose to stop receiving at any time. 7.3 These measures should make the experience at Ace Rooms Ltd a pleasure for our customers. 7.4 If you have any suggestions or remarks about this privacy statement, please send an email to email@example.com